Privacy statement

Textiles.termas-da-azenha.com cares about your privacy. We will therefore process and use your data in a safe manner, in accordance with the General Data Protection Regulation. In this privacy statement, we explain to you what data we collect from you and why we do so. You can also read in this statement what your rights are with regard to this processing. For questions about your privacy, please contact info@termas-da-azenha.com

 

Article 1 Who are we?

Textiles.termas-da-azenha falls under Meio Gordo Actividades Turísticas Lda., and is a one-person business based in Portugal, Termas-da-Azenha, Rua João Henriques Foja Oliveira 47, 3031-434 Vinha da Rainha. The tax number (Número Identificação Finanças) is 504508270. We are the controller of your personal data.

Article 2 What data do we use?

Here you can find an overview of the data we process from you, why we do this, what legal basis we have to process this data from you and how long we will keep this data.

We process your name, address, place of residence, phone number, email, financial information and other information needed to provide our services optimally to you. You can think of your order. We use this data to make you a satisfied customer during the term of our agreement. We will keep this information until after your order has been completed, and the expiry of the return period.

To manage your order, we will keep your name, delivery address, email, purchase history and payment details in our customer base for up to 2 months after our agreement is concluded. We do this by way of implementation and any modification of the agreement (return).

For invoicing and financial administration, we process your name, any company name and associated Chamber of Commerce data, billing address, telephone number, e-mail, outstanding balance and payment details. Without this information, we will not be able to process your payment. According to a legal obligation of the Tax Office, we must keep this data for 7 years. After this period, we will delete this information from you.

Should you unexpectedly have a complaint about our services, we will process your name, e-mail, telephone number, order number and the content of this complaint in order to find the best possible solution for you. We use this data for the optimal implementation of the agreement. We will delete data relating to complaints 7 years after processing.

We have a commercial interest to use some personal data of yours for marketing purposes. We process your name, email and social media account for direct marketing and social media marketing. We will delete this information as soon as you unseed our newsletter or indicate that you no longer want to be contacted by us.

To enable and optimize this website, we use analytics and retargeting services. We have a commercial interest to use your browsing habits and related data to analyze and improve our service where necessary. We will track your use of our website with Google Analytics and a Facebook Pixel and are hereby bound by the retention periods of Google and Facebook.

The services use cookies. Cookies are small pieces of information that are sent to your browser when you visit this website and are then stored on the hard drive or in the memory of the device with which you visit our website. These cookies will not damage your devices.

In addition, Facebook collects audience statistics through a cookie. This data allows us to place more targeted advertisements. These cookies are active as long as we have installed the pixel. However, the data collected by Facebook using this cookie is passed on to us anonymously.

If you want to contact us via the website, we ask for your name and e-mail. In addition, you can enter your phone number as an option. By sending the contact form, this information becomes visible to us. We will delete the details of a sent contact form as soon as the contact question has been completed, unless an agreement results from this.

To enable us to post reviews about our services, we process your name, any company name and content of your post. By posting your message, this information will become visible to us. We may post reviews of our services on our website for commercial interest and will remove them if they are no longer representative of our business or you make a request.

To enable comments to be posted or chat with us, we process your name, username, email and content of your message. By posting your message, this information will automatically become visible to us. We will keep this information until you delete your comment or we delete the message.

When you sign up for one of our webinars, challenges or courses (still in development at the time of writing in December 2020), we ask for your name and email address. This way we can allow you to provide the relevant content and possibly further information about the topic discussed here. We will delete this information after completion of what you registered for. If it is a paid webinar, workshop or course, we will also process your invoice details. We keep this data for 7 years in accordance with the rules of the Tax Administration.

For the purposes of your personal account for an online course, other than an Instagram course, we finally process a password. We store this password encrypted in combination with your email address and/or username. We do this to prevent security fraud. We will keep this account information until you terminate your participation.

Article 3 How do we obtain this information?

We have obtained the above information from you as a customer, contact or website visitor, because you have provided this information to us.

Article 4 What rights do you have in relation to this data?

The General Data Protection Regulation has given you a number of rights regarding the personal data that you have had processed by us.

1. Perusal – You can make a request to us at any time to access your data.

2. Change – If you want to have your data adjusted, adjusted, replenished, shielded or deleted on the basis of access, you can submit a request. You can also customize some of the information in your personal account.

3. Objection – You can object to the processing of your data.

4. Data transfer – If you wish to transfer your data to another provider, we will provide your data in a structured and common form that can be accessed by common digital systems.

5. Automated processing – You may always let us know your position on an automated decision and have this decision reconsidered by a third person.

6. Withdrawal – When we have processed data based on your explicit consent, you have the right to revoke this consent. This may have consequences for the services we can provide you.

To use your rights, you can send a request, with a copy of your ID, to info@termas-da-azenha.com. We will review your request as soon as possible. If we are unable to comply with your request, we will let you know why we reject your request.

Article 5 Who receives your data?

We will not provide your information to third parties unless it is necessary for the business or under a legal obligation. Your data may be passed on to processors, parties involved in the implementation of our agreement and external advisors for the implementation of the agreement. We enter into processing agreements with these third parties to protect your privacy optimally. We will not resell your data to third parties.

Article 6 Automated decision-making

We may use automated decision-making based on data, actions or omissions provided by you. As a result, a direct debit may take place, a payment reminder will be sent when the debit fails and a personal account is created for you when you purchase an online course.

Article 7 Final provisions

We recommend that you consult this privacy statement regularly, as we may make policy changes. If you have any questions about this statement or how we use your information, you can email info@termas-da-azenha.com. If you have a complaint about how we handle your data, you can also let us know. In addition, you can contact the Dutch Data Protection Authority.

We work with:

WPML uses cookies to identify the visitor’s current language, the last language visited, and the language of users who have signed up.

While using the plug-in, WPML shares site data through Installer. No data of the user itself is shared.

We collect information during the process of reckoning in our store.

What we collect and store

As you visit our site, we keep track of the following:

Products you’ve looked at: We use this to show you, for example, products you’ve recently viewed. Location, IP address and browser type: We use this for purposes such as estimating taxes and shipping costs.

Shipping address: We ask you to enter this so that we can, for example, estimate the shipping cost (if applicable) before placing an order, and you can ship the order!

We also use cookies to track the contents of the shopping cart as you browse our site.

When you buy from us, we ask you for information including your name, billing address, shipping address, email address, phone number, credit card/payment information and optional account information such as username and password. We use this information for purposes such as:

To send you information about your account and order

To respond to your requests, including refunds and complaints

Processing payments and preventing fraud

Create an account for our store

To meet all legal obligations we have, such as calculating taxes

Improve our store offerings

Send your marketing messages if you choose to receive them

When you create an account, we’ll save your name, address, email, and phone number, which are used to fill the checkout for future orders.

In general, we retain information about you as long as we need the information for the purposes for which we collect and use it, and we are not legally required to keep it. For example, we keep order information xxx years for tax and accounting purposes. This includes your name, email address and billing and shipping address.

We also save comments or reviews, if you choose to leave them behind.

 

Who on our team has access

Members of our team – if there are any – have access to the information you provide us with. For example, the administrator has access to:

 

Order information such as what was purchased, when it was purchased and where it should be sent, and

Customer information such as your name, email address and billing and shipping information.

Our team members have access to this information to execute orders, process refunds and support you.

 

What we share with others

We share information with third parties that help us deliver our orders and shopping services to you; Such as

 

Payments

We accept payments through PayPal. When processing payments, some of your information is passed on to PayPal, including information needed to process or support the payment, such as the purchase amount and billing information.

For more information, see the PayPal Privacy Policy.

We accept payments through our bank account. When processing payments, some of your data will be passed on to our bank Crédito Agrícola, including information needed to process or support the payment, such as the purchase total and invoice information.

For more details, see Credito Agricola’s privacy policy.

Source: WPML Translation Management

WPML Media Translation sends the email address and name of each manager and assigned translator, as well as the content itself to Advanced Translation Editor and the translation services used.

WooCommerce Multilingual uses cookies to understand shopping cart information when using languages in domains and to transfer data between domains.

WooCommerce Multilingual also uses cookies to identify the language and currency of each customer’s order, as well as the currency of the reports created by WooCommerce. WooCommerce Multilingual expands these reports by adding the currency information.

WPML Translation Management sends the email address and name of each manager and assigned translator, as well as the content itself to Advanced Translation Editor and the translation services used.

Source: WPML String Translation

WPML String Translation sends all strings to WPML’s Advanced Translation Editor and the translation services used.

Source: MailChimp for WooCommerce

While shopping, we keep your email and cart contents on our server for up to 30 days. This record is tracked to refill the contents of your cart if you change devices or need to come back on another day. Read more about our privacy policy on our site mailchimp.com.