Termas-Textiles

Made in Portugal

How and what about returning orders

Not good, money back. That is our basic principle, but there are a few caveats. Read below.

– Are there any costs associated with returns?

The return outside Portugal is at your own expense, but you will get the entire amount of your returned item back as soon as it arrives here.

– I ordered the wrong size or I regret my purchase. What next?

If you have not yet washed the product out of the packaging, you may exchange it within 10 days of purchase. Your order comes with a return form. Please include your name, address, order number and reason for return on the return form. Most importantly, please include your bank account number (IBAN) and the name of the bank account holder.

– How do I receive my purchase amount back after returning?

See above. That’s why we’d like to know your bank account number etc.